Legal

Last updated: 3 August 2026

SuperBitHost (Hostbiss EOOD) is committed to providing services at a standard of excellence commensurate with best practice in the industry. Our primary goal is to preserve the value of the internet as a resource for information and free expression, and to respect the privacy and security of internet users. SuperBitHost values itself as a responsible hosting provider and strongly discourages practices that degrade the usability of network resources and therefore the value of internet services.

This Acceptable Use Policy (AUP) sets out what is prohibited on SuperBitHost services. Use of any SuperBitHost service is conditional on accepting it. SuperBitHost may modify this policy at any time, effective on posting to this page, and it is the Customer's responsibility to check for modifications. Customers, users and visitors are referred to collectively as "Customer".

This AUP forms part of the Terms of Service. Where the two conflict, this AUP governs the question of what Customer may do with a service, and the Terms of Service govern everything else.

1. Lawful use and jurisdiction

SuperBitHost services may only be used for lawful purposes. Customer is solely responsible for all content stored, served or transmitted through its services.

Two bodies of law are relevant. This agreement is governed by the law of Bulgaria, as set out in the Terms of Service, and the courts of Bulgaria have jurisdiction over disputes between Customer and SuperBitHost. Separately, each server is subject to the law of the country in which it is physically located, and content that is unlawful there is not permitted on it regardless of its status elsewhere.

A complaint that has no basis in either of those does not oblige SuperBitHost to act. SuperBitHost does not represent that any service is beyond the reach of law, and does not offer its services as a means of evading it.

2. Prohibited use

Abuse of systems or networks may result in suspension, termination, and civil or criminal liability. The following are prohibited without limitation:

1. Hacking. Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network, or to breach security or authentication measures, without the express authorisation of the owner.
2. Unauthorised monitoring. Monitoring data or traffic on any network or system without the express authorisation of its owner.
3. Interference. Interference with service to any user, host or network, including mail bombing, flooding, deliberate attempts to overload a system, and broadcast attacks.
4. Forging. Forging any TCP/IP packet header, or any part of the header information in an email or newsgroup posting.
5. Threatening material. Transmitting any material that threatens or encourages bodily harm or the destruction of property.
6. Fraud. Operating fraudulent services, including but not limited to fake investment sites, speculation schemes, and sites impersonating banks, exchanges, wallets or other financial institutions.
7. Phishing and impersonation. Operating any service designed to obtain credentials, private keys, recovery phrases or payment details by deception, or impersonating any person or organisation for the purpose of deceiving others.
8. Malware. Distributing viruses, trojans, ransomware or any other data capable of causing harm to a network or system. Storing or using software designed to abuse or degrade internet service, including port scanners, ping flooding tools, security and root exploits, packet sniffers and spam software.
9. Terrorism. Using SuperBitHost services to promote terrorist activity, including forums, sites, audio, images or video promoting or recruiting for it.
10. Child sexual abuse material. Material depicting the sexual abuse or exploitation of minors, including simulated material, non-nude material of that nature, and sites linking to such material, whether or not it is held to be lawful in any particular jurisdiction. This is the one category on which SuperBitHost gives no notice and hears no appeal: the service is terminated immediately and the matter is reported to law enforcement in the relevant jurisdiction and to the applicable reporting body. Customer is fully responsible for any such misuse of its account, regardless of who committed the act.
11. Organised crime. Where SuperBitHost identifies a customer as acting on behalf of an organised criminal enterprise, it may suspend the account pending investigation, which may lead to termination.
12. Resource overload. Overloading SuperBitHost systems to the point that platform performance or other customers' services are affected, including CPU, bandwidth, memory or database exhaustion, and mass email generated by scripts.
13. Botnet command and control. Operating IRC or any other channel as command and control infrastructure for malware or a botnet.
14. Outgoing denial of service attacks. Using any SuperBitHost resource to conduct, assist, coordinate or provide infrastructure for a denial of service or distributed denial of service attack against any target, whether or not that target is on the SuperBitHost network. This is prohibited absolutely and is enforced under section 6, including where the attack originates from a compromised server rather than a deliberate act by Customer.

3. Email and spam

Sending email is permitted. Sending spam is not. SuperBitHost does not restrict legitimate email, including newsletters, transactional mail and marketing to recipients who asked for it.

The following are prohibited:

• Unsolicited commercial email (UCE) and unsolicited bulk email, whether advertising, informational, charitable or other solicitation.
• Mailing to purchased, harvested, scraped or otherwise unverified address lists.
• Using another provider's service to send messages that promote or reference a site hosted on the SuperBitHost network, or collecting responses to such messages on the SuperBitHost network. Spam sent elsewhere to advertise something hosted here is treated as if it were sent from here.
• Sending email using a name or address other than Customer's own for the purpose of deception, including forged headers, falsified source addresses and misrepresented domains.
• Operating any mailing list without a working unsubscribe mechanism that is honoured promptly.

For any bulk or marketing list, confirmed opt-in (double opt-in) is the only acceptable method of collecting subscribers, and Customer must be able to produce evidence of consent for any address on request.

SMTP is permitted on the primary and secondary IP addresses of a service and is blocked on additional IP addresses. Where an IP address is listed by a spam reporting organisation, the terms in the Terms of Service covering blacklisting and de-listing apply.

4. Tor

Tor relays and onion services are permitted. Running a Tor middle relay, a bridge, or a hidden service is an accepted use of a SuperBitHost server.

Tor exit relays are not permitted. An exit relay carries other people's traffic out to the public internet under Customer's IP address, which reliably results in that address, and often the wider block, being listed and blocked. That harms every other customer on the same range.

Where an exit relay is detected, SuperBitHost will ask Customer to stop operating it. If it continues, the service may be suspended under section 7.

5. Cryptocurrency mining

Mining is permitted on dedicated servers. Customer has the whole machine, so the load affects no one else. Customer remains responsible for staying within the bandwidth allowance and for any power or hardware limits notified for the specific server.

Mining is not permitted on VPS. A VPS shares a physical host with other customers, and sustained mining degrades their service. This includes browser based and script based mining, and mining carried out by software installed without the knowledge of the account holder.

Mining another party's hardware, or hosting a service that mines using visitors' devices without their informed consent, is prohibited on every service.

6. Denial of service attacks

SuperBitHost does not sell DDoS protection. No service includes attack mitigation, and none can be added. Customer should assume that an address under sustained attack will be null routed rather than defended.

Outbound attacks are forbidden. No SuperBitHost resource may be used to conduct, assist or coordinate any form of denial of service attack against any target, under any circumstances. This applies equally where the traffic originates from a server that has been compromised: Customer is responsible for the traffic leaving its service, whether or not Customer intended to send it.

Where a server is found to be sending attack traffic, it is suspended and its IP null routed immediately, without prior notice, because the traffic harms third parties and the wider network for as long as it continues. SuperBitHost will then notify Customer and, where practical, restore enough access for Customer to identify and fix the cause. The service is reinstated once SuperBitHost is satisfied the cause is resolved. A repeat results in permanent suspension and termination, with no refund.

Inbound attacks. Where an address is the target of an attack, that address will be null routed to protect the rest of the network, typically for a minimum of 24 to 48 hours. A null routed address is unreachable for the duration, including to Customer. Where attacks recur, SuperBitHost may suspend the service to prevent wider disruption, and where they continue it may terminate it. Reinstatement after suspension is subject to the reconnection fee set out in the Terms of Service.

Being attacked is not treated as a breach of this policy in itself. Termination in these circumstances is a network protection measure, and no refund is given, in line with the Terms of Service.

7. Investigation, suspension and termination

SuperBitHost may suspend a service, terminate a service, or remove content in order to investigate a suspected breach of this policy. Where practical, SuperBitHost will notify Customer first so that Customer can investigate and respond. Failure to respond to the abuse department may itself result in suspension or termination.

Where a breach affects the wider platform, or falls into a category on which SuperBitHost gives no notice, a service may be suspended or terminated without prior warning.

Where Customer's explanation or remedy is accepted, SuperBitHost may issue a warning and may charge an abuse handling fee. Where SuperBitHost concludes that a first breach was deliberate, the account and all associated accounts may be closed without warning.

A service with an unresolved abuse matter that has not been responded to within 10 days is treated as abandoned and may be deleted. No refund is given for a service terminated under this section.

8. Copyright and takedown complaints

SuperBitHost assesses every complaint against the law of the country in which the server is located and against this policy. A notice issued under a law that does not apply in that country, including the United States Digital Millennium Copyright Act where the server is outside the United States, does not create an obligation to remove content, and SuperBitHost will not act on it automatically.

This is not a refusal to act on copyright infringement. Where a complaint is valid under the law applying to the server, SuperBitHost will pass it to Customer and require the matter to be resolved, and may suspend the service if it is not. Repeat infringement is a breach of this policy.

Complaints should include the material complained of, the URL or IP address concerned, the right relied on, and the basis on which the complainant says the law of the server's jurisdiction applies. Trade mark complaints are handled through our trade mark claim process.

9. Reporting a violation

Report suspected breaches of this policy to abuse@superbithost.com. Include the IP address or domain concerned, the nature of the issue, and any logs or evidence, with timestamps and time zone. Reports with enough detail to reproduce or verify the issue are actioned fastest.